Bad experience at Holiday Inn Almaty

It looks not like a Holiday Inn Hotel! The towels were probable 5 year old (they were clean, so no complain about this), the windows are not closing properly and the level of noise from street was a little disturbing, decoration pillows need cleaning, despite vacuuming carpet looks dirty (probable needs heavy cleaning for dust accumulated during years). At reception, there are no tourist information about Almaty and vicinity.

When I did the check out I had an "interesting" discussion as they asked for payment for one more night. Finally, after counting in calendar the number of nights, the reception guy look into a folder and without explanation he close the subject.

Despite the fact that I confirmed the transfer to airport in advance, I waited for 30 min. for taxi to come.

Due to flight schedule my stay was like from 1st 2:00AM to 2nd 2:00AM. I do not agree but , OK, I understand that, in this case, I have to pay for 2 nights.  But I paid also for 2 breakfasts, and the staff had no courtesy to ask if I want some snacks or coffee for travel.